When will I receive my first copy?
- Customers within the US will receive their first issue 6-8 weeks from the order date. Customers from Canada will receive it 5-7 weeks. International Customers will receive their first copy 6-8 weeks after the ship date of the magazine.
When do the issues come out?
- It depends on the magazine publications’ frequency. There are monthlies, bi-monthlies (every 2 months) and quarterly (every 3 months).
How long does it take to get my issue through the mail?
- Since the shipping method used is through USPS First Class, it ideally takes around 5 to 10 business days from the ship date for magazines to be received. However, there are instances specially when subscribers are outside of the US that it takes almost a month for the magazines to be received.
Why does it take so long for delivery?
- This is to give ample time for the production of the magazines which includes the proper labeling to ensure that it is sent to the correct subscriber. After it is labeled, it is grouped according to zip codes, then forwarded to USPS. USPS delivers it to designated postal offices for distribution to subscribers in their area of jurisdiction.
How do I know if my subscription is still active?
- An active subscription is ensured of a regular receipt of the magazine. In any case of non receipt, customers are to call the hotline – 866-287-9383 in order to check the status of their subscription.
Can I cancel my subscription?
- Yes, you can cancel your subscription. However, for paid subscriptions, only the remaining liability is refunded.
How do I know when it's time to renew my subscription?
- Renewal notices are sent to subscribers months prior to the expiration of the subscription. The expiration date of the subscription is also indicated in the label. It is recommended that subscribers renew their subscription three months prior to their expiration.
Can I convert my print subscription to a digital subscription?
- You cannot convert an existing Print Subscription to Digital Subscription. You need to purchase a separate subscription for digital issues. Or, if you are interested in both, you may purchase a combo of Print + Digital Subscription.
When can I expect a refund if I cancel my subscription?
- A request to cancel & process refund is sent to our Accounting Department. Account will notify the Customer Service team of the status of the request. Refund checks are received by subscribers 30-60 days from the date the check was written.
How do I change my address or contact details?
- For change of address or contact details, customer can call Customer Service @ 866-287-9383 or email us at firstname.lastname@example.org
How do I contact subscription customer service?
- Customers can either call our hotline @ 866-287-9383 or email email@example.com.
I am not based in US. Can I order a subscription?
- Yes, indeed you can. However, International rates will apply exclusive of shipping fees. Appropriate postage fees per title will be applied on top of the Subscription rate.
Can I pay in a currency other than US$?
- Yes, as long as the amount is equivalent to that of the US currency price.
How do you acknowledge receipt of my order?
- For Online Orders, a confirmation email indicating the order ID will be sent to subscribers.
- For Phone Orders, Customer Service team will provide subscribers with their customer number and order number as confirmation at the time of the call. Upon request of subscriber, such information can also be sent to their emails or to their fax numbers.
- For Inserts sent, subscribers are recommended to contact customer service 2 to 3 weeks after sending them to check if we got it. They can also opt to wait for either their first issue or the bill whichever comes first.
Can I order more than one subscription?
- How do I order a gift subscription for a friend?
- Online Orders
- Go to Beckettmedia.com, then choose the title you'd like to send as a gift subscription. After you check out, provide your information on the billing part and your friend's info on the shipping part. You can pay it through Paypal or using your Credit Card.
- Check box- send a gift subscription and provide billing and shipping address. Check box if you’d like to receive a bill or you can enclose check for payment.
- Phone Order
- Just Provide your name and your address as the donor and your friend’s name and address where we will send the magazines. You may use any type of CC you have for payment or you can send us a check as soon as you receive the bill.